Our Commission Process

The process outlined below is relevant for any piece of commission work undertaken by Terrain By Hand:

    1. Submit your enquiry
    2. Receive a request for a consultation (if appropriate)
    3. Receive a quote from us
    4. Once you accept the quote, the quoted deposit must be paid before work can proceed
    5. Upon receipt of paid deposit, we will confirm your order, book the work into our schedule, and inform you of the delivery window
    6. Receive updates from us, with photos where possible
    7. Once the work has been completed, we will get in touch to seek your approval to proceed with finishing steps
    8. Once finalised, any outstanding payment must be made before goods can be released
    9. Upon receipt, the goods will be carefully packaged up and prepared for dispatch
    10. Send us your photos of our work in action!

If, at any point, you request changes to the agreed work (as per your order confirmation), the existing work will cease, and you will be re-quoted accordingly. Work will only continue once you accept the revised quote.

Standards of Finish

Clear communication is key to us meeting your needs. To help us to understand your expectations, please refer to the table below when making an enquiry:

BRONZE

“Tabletop Ready” standard, ideal if you’re working on a budget or to a deadline.

  • Base colours & drybrush highlight
  • Matt sealant applied to finish

SILVER

“Tabletop Plus” standard, perfect if you want a little more detail.

  • Base colours & basic highlights
  • Several stages of dry-brushing and washes
  • Matt sealant applied to finish

We suggest that this is the minimum standard for 3D printed terrain, or plastic terrain kits.

GOLD

“Box Art” standard, if you want us to add some finishing touches.

  • Base colours & detailed highlights
  • Several stages of dry-brushing and washes
  • Addition of basing materials & pigment powders.
  • Matt sealant applied to finish

Additional charges will be added to your quote to cover the use of any premium materials, such as:

  • Resin / water effects
  • Static grasses
  • Balsawood

Bundle Sizes

To keep things simple, we typically offer our terrain pieces in bundles. This helps us to ensure that our customers get a nice mixture of different shapes and sizes of terrain (where possible).

To help us to understand your requirements in terms of number of pieces, please refer to the table below when making an enquiry:

Individual

 As the name suggests, an individual piece of terrain – no matter the size.

Encounter

Typically around 5 pieces.

Ideal for a D&D encounter in a play area around the size of a piece of A3 paper.

Skirmish

Typically around 10 pieces.

Perfect for a 3×3 foot game table, such as:

  • Star Wars: Shatterpoint
  • Star Wars: Legion – “Skirmish”
  • Warhammer 40,000 – “Combat Patrol”
  • Warhammer 40,000 Kill Team

Full Table

Typically around 20 pieces.

Perfect for a 6×3 foot game table (or equivalent dimensions), such as:

  • Star Wars: Legion – “Standard”
  • Warhammer 40,000 – “Incursion” or “Strike Force”
  • Warhammer Age of Sigmar